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Personal Skills and Achievements
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- Operating Systems: Windows .NET, Windows XP, Windows 2000, Mac System 9.x, Windows NT4 Workstation, Windows 9x, MS-DOS, Windows 3.x
- Applications: Office XP, various graphics applications
- Languages: VisualTest, VisualBasic, QuickBasic, HTML, Flowcharting
- Creativity: Writing, Painting, Thinking, Problem solving
- Other: Software quality assurance, System troubleshooting, Hardware and software installation and configuration, Training others to do the same
- Awards and recognition for computer programming and troubleshooting
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Work Experience
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Apr. '01-
Jan. '02
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Software Test Engineer 2, Microsoft Corp. (via Volt Services Group)
- Installed and used daily beta builds of Windows XP and Windows .NET
- Performed quality assurance test scenarios (manual and automated) of Automated System Recovery
- Logged errors and bugs discovered in RAID database
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March '00-
March '01
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Software Test Engineer, QualityLogic Inc.
- Wrote and reviewed test cases, ensuring clarity and ease of use
- Executed cross-platform test cases and quality assurance test scenarios of the following products:
- NetSanity Smartbar internet toolbar
- MSN Mobile PDA website
- Glides UniSite multilingual website authoring tool
- Modulo Dispatch plugin for QuarkXPress
- MSN Explorer
- Logged errors and bugs discovered in various bug tracking databases
- Trained new hires and reassigned employees
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May '98-
Feb. '00
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Software Test Engineer 2, Microsoft Corp. (via Volt Services Group)
- Installed and used daily beta builds of Windows 2000
- Performed quality assurance test scenarios of Zero Administration Windows integration and compatibility with various applications
- Logged errors and bugs discovered in RAID database
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Nov. '97-
May '98
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Senior Technical Support Representative, Keane Inc. in partnership with Microsoft
- Provided assistance to 200+ front line technicians with customer service and troubleshooting issues in a 24x7 call center
- Troubleshot Windows 95 and Internet Explorer escalations and tougher issues
- Created easier to use and superior troubleshooting guides for Keane’s Windows95 project as a whole (Zen and the Art of Windows 95 Troubleshooting)
- Worked effectively in technical situations involving uncertainty and lack of information, responding with flexibility and a positive attitude
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Feb. '97-
Nov. '97
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Technical Support Representative, Keane Inc. in partnership with Microsoft
- Provided quality technical support over phone lines in a 24x7 call center
- Troubleshot Windows95 and Internet Explorer
- Aided in training new technicians to troubleshoot Windows95 through call listening and coaching
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May '91-
Feb. '97
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Sole Proprietor, Nameless Computer Programs
- Wrote custom database and printing applications
- Provided end-user support and maintenance in person and over phone lines
- Recruited and maintained client base
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1991-
1995
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Part-Time Student, South Puget Sound Community College
- Computer Sciences
- Mathematics
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