David Q. Hershey
740 141st LN SE
Bellevue, WA  98007-6764
(425) 641-4637, rain@blarg.net

-- Personal Skills and Achievements --

* Operating Systems:  Windows .NET, Windows XP, Windows 2000, PocketPC, Mac System 9.x, Windows NT4 Workstation, Windows 9x, MS-DOS, Windows 3.x
* Applications:  Office XP, various graphics applications
* Creativity:  Writing, Painting, Thinking, Problem solving
* Other:  Software quality assurance, System troubleshooting, Hardware and software installation and configuration, Training others to do the same
* Awards and recognition for computer programming and troubleshooting

-- Work Experience --

Nov. '03-May '04
Software Test Engineer 3, Microsfot Corp. (via Volt Services Group)
* Designed Build Verification Test harness (in VisualTest 6.5) for Microsoft Speech Server 1.0 setup
* Assisted with test harness development in Visual C#
* Performed various test (both manual and automated) as needed
* Logged errors and bugs discovered in ProductStudio database

June ’03-Sep. ‘03
Software Test Engineer 2, Microsoft Corp. (via Volt Services Group)
* Performed quality assurance test scenarios (manual and automated) of Office Live Meeting (PlaceWare Conference Center)
* Reviewed and modified test cases for entry into ProductStudio database
* Logged errors and bugs discovered in ProductStudio database
* Wrote and maintained Office Live Meeting stress automation under deadline pressure
* Received recognition for excellence and exceeding expectations

Jan. '02-June '03 (on call)
March '00-March '01
Software Test Engineer, QualityLogic Inc.
* Wrote and reviewed test cases, ensuring clarity and ease of use
* Executed cross-platform test cases and quality assurance test scenarios of the following products:
  o NetSanity Smartbar internet toolbar
  o MSN Mobile PDA website
  o Glides UniSite multilingual website authoring tool
  o Modulo Dispatch plugin for QuarkXPress
  o MSN Explorer
* Logged errors and bugs discovered in various bug tracking databases
* Trained new hires and reassigned employees

Apr. '01-Jan. '02
Software Test Engineer 2, Microsoft Corp. (via Volt Services Group)
* Installed and used daily beta builds of Windows XP and Windows .NET
* Performed quality assurance test scenarios (manual and automated) of Automated System Recovery
* Logged errors and bugs discovered in RAID database

May '98-Feb. '00
Software Test Engineer 2, Microsoft Corp. (via Volt Services Group)
* Installed and used daily beta builds of Windows 2000
* Performed quality assurance test scenarios of Zero Administration Windows integration and compatibility with various applications
* Logged errors and bugs discovered in RAID database

Nov. '97-May '98
Senior Technical Support Representative, Keane Inc. in partnership with Microsoft
* Provided assistance to 200+ front line technicians with customer service and troubleshooting issues in a 24x7 call center
* Troubleshot Windows 95 and Internet Explorer escalations and tougher issues
* Created easier to use and superior troubleshooting guides for Keane’s Windows95 project as a whole (Zen and the Art of Windows 95 Troubleshooting)
* Worked effectively in technical situations involving uncertainty and lack of information, responding with flexibility and a positive attitude

Feb. '97-Nov. '97
Technical Support Representative, Keane Inc. in partnership with Microsoft
* Provided quality technical support over phone lines in a 24x7 call center
* Troubleshot Windows 95 and Internet Explorer
* Aided in training new technicians to troubleshoot Windows 95 through call listening and coaching

May '91-Feb. '97
Sole Proprietor, Nameless Computer Programs
* Wrote custom database and printing applications
* Provided end-user support and maintenance
* Recruited and maintained client base

1991-1995
Part-Time Student, South Puget Sound Community College
* Computer Sciences
* Mathematics